User Centred Design Approaches

​An online workshop that introduces user‑centred design, focusing on working with communities to design services and digital products around their needs, behaviours and expectations.

Why might it help?
It supports charities and civil society organisations to embed community voices into service design, reduce assumptions, and create more accessible, effective and trusted services.

Key topics:
- User‑centred design
- Co‑design with communities
- Service design basics
- Needs‑led approaches
- Practical tools