​About this event

​Change in Customer Success is inevitable - sometimes we choose it, and sometimes it chooses us. Whether it’s a company reorganization, a market shift, or a personal decision to pivot, every transition brings its share of uncertainty, reflection, and growth.

Join a candid discussion among women working Customer Success who have navigated career transitions of every kind - layoffs, role shifts, industry changes, and reinvention. Together, we’ll explore what it takes to stay confident when the future feels uncertain, and how to prepare yourself before change arrives.

​ Sharing their own experiences, our panelists will provide insights on ways to:

• ​Build resilience and confidence through times of change

• ​Identify the early signs of when it’s time to pivot - and how to do it gracefully

• ​Strengthen your network and personal brand to stay “opportunity-ready”

• ​Reframe career transitions as a chance to rediscover your value and direction
  

​Whether you’re currently navigating the unknown, exploring your next step, or simply want to be ready for whatever comes next, this conversation will leave you grounded, inspired, and equipped to take control of your own path.

​Facilitated by Kelley Turner, long time CS leader and current SVP of Global CS at Vitally.io, this event is designed to remind us all that uncertainty doesn’t have to be scary - it can be the start of a great next chapter.

​Agenda

• ​6:00pm: Arrival

• ​6:30pm: Panel begins

• ​7:30pm: Panel ends & networking

​Nibbles & drinks will be provided

​Meet your panel

• ​Grace Knapp, Senior Manager, Account Management at Adroll

• ​Stephanie Smith, Customer Enablement Manager at Figma

• ​Miliana Hughes, Product Expansion Strategy & Ops Principal at Guild

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