Humans in the Lead: Rethinking Research and Strategy Consulting in the Age of AI
AI can accelerate analysis. It can't replace judgment.
Debbie Levitt has spent nearly three decades helping companies find the right problem before they solve the wrong one - and she's watching AI tempt consultants to skip that step.In this session, she shares how she uses AI in her own research and strategy work: speeding up synthesis and decision support, without skipping discovery or handing over judgment to a model.
This isn't a case against AI. It's a case for using it in the right place. Debbie will connect this to her Atomic Product-Market Fit thinking: why early research, clear strategy, and real attention to customer experience still separate good consulting from fast consulting, especially when clients are asking for both.
For consultants and agencies facing tighter budgets and faster timelines, the pressure is to move quicker. Debbie's argument: what clients actually need is sharper thinking - and that still starts with a human in the lead.
💡 What you'll leave with:
How to use AI to strengthen research and strategic thinking without skipping discovery or outsourcing judgment
What higher-quality research and strategy work looks like under tighter scopes and faster timelines
Why better decisions still depend on human expertise - especially when speed tempts teams toward the wrong solution
🗓️ Happening on: August 19, Wednesday, 5–6pm CEST (GMT+2)
🧠 About the Speaker
Debbie Levitt is the CXO of Delta CX - a CX/UX strategist, researcher, and service designer who has spent 15+ years helping companies reconnect with the customers they've lost sight of.
She specializes in reconnecting companies with their target audiences to boost satisfaction, conversions, retention, and growth. Focusing on product and service strategy, she identifies and solves problems and their root causes, streamlining workflows and improving efficiency and collaboration.
She teaches CX, UX, and strategy through live, unscripted Q&A sessions to an audience of over 1,000 videos' worth of practitioners, and runs the Delta CX Hive community. Clients tend to describe her the same way: she flies in, fixes what's broken, and is already on to the next one before you've finished thanking her.
🔥 About Miro Reframe Series
Miro Reframe is a webinar series for consultants and agencies who know old ways-of-working aren't working anymore - and want to rethink what great client work looks like today.
We bring together leading practitioners to explore how modern consultancies are rethinking delivery, engagement, and impact in the age of AI.
Want to learn more? Explore Miro for Consultancies & Agencies to see how Miro supports client work, from pitching to scaled delivery.