Build Sprint No. 08: Build a Support Agent That Knows Your Business

​Every business answers the same twenty questions over and over. Hours, pricing, "do you do X," where's my order, how do I reset this. The answers live in someone's head, an old FAQ page, and a folder of PDFs nobody opens. So the same person keeps answering them, one email at a time.

​This session we build a support agent that actually knows your business, with Claude Code, in an hour. It answers from your own docs, says "I don't know" when it should, and hands the hard ones to a human.

​Bring your real material if you have it: the FAQ, the policies doc, the ten emails you answer every week. The demo version of this is easy. The real version is messy docs, outdated answers, and edge cases, and getting from that to something you'd trust in front of a customer is most of the hour.

​You'll leave with: a working support agent trained on your own business.
Format: 60 minutes building, 20 minutes questions, then whoever wants to stay and build sticks around.

​This will be in person. Seats are limited.