How to build revenue-driving OKRs (Live in 60 minutes)

​Forget “Activity OKRs” - This is how CS leaders get taken seriously at the revenue table.

​Too many Customer Success teams write OKRs that look good on paper but don’t move the revenue needle. In this interactive strategy session, you’ll build OKRs in real time that actually align with growth, retention, and expansion, the language your CRO cares about.

​Why this matters right now:

• ​Companies are under pressure to deliver more with less. CS leaders can’t afford fluffy goals.

• ​Execs want proof that CS drives NRR, expansion, and churn prevention, not “nice-to-have” OKRs.

​Where teams get it wrong:

• ​Writing activity-based OKRs (“run 10 check-ins”) instead of outcome-based ones.

• ​Building OKRs in silos, disconnected from Sales, Marketing, or Product.

• ​No clear metrics that tie back to ARR or NRR.

​How this session helps:

• ​Together, we’ll walk through a live OKR framework and build revenue-linked OKRs step by step.

• ​You’ll get immediate feedback on your draft OKRs.

• ​Every attendee leaves with a 5-Day OKR Alignment Challenge resource to refine and apply with their teams.

​Led by Denny Burda, who has guided SaaS CS and Revenue leaders in aligning cross-functional OKRs that drive measurable growth.

​Hosted by Alexandra Sagaydak, CEO AI CS Hub, Chapter Lead CS Connect Bucharest.

​Webinar sponsor: Flowla

​You’ll walk away with:
✅ 3–5 OKRs tailored to your role that tie directly to revenue.
✅ A framework to align CS OKRs with Sales, Marketing, and Product.
✅ A plug-and-play template (PDF + Challenge) you can use with your team tomorrow.

​If you’re a CS professional who wants to prove your revenue impact, this session is for you.