Real Talk on Voice AI: Lessons on adopting AI in patient access workflows
Voice AI is quickly becoming a key front door to patient access.
But there’s a gap between what these tools promise and what it actually takes to make them work inside a health system.
Join Elion for a roundtable with provider organization leaders who are actively evaluating, piloting, and deploying voice AI in their contact center operations. This session is focused on real-world experience: What drove the decision to adopt, how vendors were evaluated, what implementation actually looked like, and where value is showing up so far.
This is not a product demo or vendor comparison. It’s a candid, operator-level conversation about what happens after you decide to move forward.
We'll be joined by DJ McKerr of Gastro Health, Matt Cantonis of USF Tampa General Physicians, and Orla Seidel of Atlantic Health to cover:
What drives the decision to adopt voice AI
How provider organizations are evaluating vendors
What pilots look like in practice
What implementation involves
Where ROI is coming from
How leaders are thinking about the future of the category
Who Should Attend
This session is designed for leaders responsible for patient access, operations, and digital strategy, including:
Patient Access & Contact Center Leadership
Operations & Administrative Leadership
Digital / Innovation Leaders
IT leaders supporting access and engagement workflows
p.s. Can’t attend live? Register to receive the recording.