Webinar: What Will Customer Success Look Like in 10 Years and What to Do Now.
A Live Conversation with 3 Chief Customer Officers
Customer Success is changing faster than ever.
AI is reshaping how teams operate
Expectations around revenue ownership are rising.
And the role of CS- and the people in it - is being redefined in real time.
The question is: what are the best leaders actually doing about it?
Join us for a live conversation, moderated by Madelyn DePrey, General Manager of The Americas at Aircall, with three Chief Customer Officers from Gainsight, Sophos, and Optimizely - leaders responsible for some of the world’s most sophisticated customer organizations.
They’ll share how they’re:
Restructuring teams for the AI era
Elevating CS as a revenue-driving function
Hiring and developing talent differently
Preparing their organizations for the next 3-5-10 years
And what CS professionals at every level should be doing now to stay ahead
This isn't about products or platforms - it's a real conversation about the evolution of our craft, the pressures we're all facing, and the opportunities hiding in plain sight. If you care about where Customer Success is going (and let's be honest, you should), you won't want to miss this.
Whether you lead a CS organization, manage a team, or are an individual contributor looking to grow, this session will give you direct insight into how top customer leaders are thinking - and what it means for you.
We’ll also leave time for live Q&A, so you can ask your own questions directly.
Note: this event is open to all
If you care about the future of Customer Success, this is one conversation you don’t want to miss.
This webinar is in proud partnership with Gainsight