Show Me Your RevOps: How to Actually Build It (#2 of 6)
You know what RevOps is. Now let's talk about how to actually build it.
This time we're getting into the how, with two speakers who have built RevOps from the ground up in very different environments.
We'll be looking at two cases: a lean startup and a scaled enterprise, so you can see what good actually looks like at your stage. Very little theory in this session. Real stories, hard-earned lessons, and honest perspectives from people who have done it. 🛠️
This is session #2 of our 6-part series: turning revenue oops... into Revenue Ops 🚀
By the end of this session, you'll...
⚡ See what a solid customer lifecycle and RevOps process actually looks like at small and medium-sized business (SMB) and enterprise scale
💡 Understand the real decisions and trade-offs behind building RevOps from scratch
🧭 Know what to prioritise first, whether you're starting from zero or fixing something broken
🧩 Leave with a clear starting point to build or pressure-test your own RevOps setup
What you'll leave with
A clear picture of what good RevOps looks like at two different stages of scale, and a practical starting point to build or fix your own.
You should join us if you are...
✅ An ops leader, COO, or founder who already has something running and wants to pressure-test it
✅ Starting from scratch and tired of generic advice
✅ Responsible for revenue, growth, or cross-functional alignment and ready to get practical
You're unlikely to benefit if...
🚫 Your RevOps function is already mature and fully automated
🚫 You're deep in the weeds of advanced RevOps strategy
Missing Session 1? No worries, the recording is available to all ON members on Disco. 🙌
Agenda (60 mins)
Welcome and intros | 5 mins
SMB RevOps process walkthrough with Filip | 20 mins
Enterprise RevOps process walkthrough with Mildred | 20 mins
Q&A | 15 mins
This session will be recorded including the Q&A and shared with all Operations Nation members the week after.
Meet your speakers 👋
Filip Szczeciński
CEO & Co-Founder @ Sunbay.io
Filip has spent years in the ops trenches, from fixing broken processes at scaling startups to building automation systems that actually stick. Now co-founder of Sunbay.io, he's on a mission to eliminate the gap between "deal closed" and "cash received." A long-time ON Member and extremely helpful voice in the community, he brings a lot of hard-won experience to this series.
An ops leader through and through, Filip previously held roles including Head of Business Operations at CallPage, Head of Operations at HCM Deck, and also led BizOps at Plane. Today, he brings that same systems-first operational mindset into Sunbay.io, helping companies build RevOps foundations that are practical, scalable, and actually stick.
Mildred Shao
Senior Revenue Operations Manager @ Deputy
They say everyone in ops falls into ops, and Mildred is no exception. From PR and Marketing to Salesforce consulting, she eventually found her home in RevOps. Over the past decade she's worked side-by-side with revenue organisations, turning messy legacy systems into scalable revenue operations and leading transformation initiatives across the GTM spectrum. Expect real stories from the trenches, hard-earned lessons, and an honest perspective on what it actually takes to make RevOps work. No filter. No BS.