NY Roundtable: Growing & Scaling in Customer Success
Join us for an interactive roundtable focused on Growing and Scaling in Customer Success, designed for both leaders and individual contributors navigating high-growth environments.
We’re kicking off the evening with an inspiring talk featuring Danae McCullough, a seasoned Customer Success leader who has built, transformed and scaled CS organizations at both startups and enterprise companies. And, we're lucky to call her one of our Executive Sponsors for the NY Chapter.
In this session, Danae will share her approach to growing customer-centric teams that can thrive through change without burning out. Drawing from real-world experience in scaling CS functions, she’ll explore:
The mindset needed to scale Customer Success with intention
Driving growth while maintaining team wellbeing
Using data to influence stakeholders and guide strategy
Evolving leadership priorities in high-growth environments
Then, we'll break into 2 roundtables:
Leadership Track: Building and scaling your CS team -what works, what doesn't, and how to scale with intention.
IC Track: Navigating growth as an individual contributor- upskilling, career planning, and staying energized during scale.
Expect real talk, shared insights, and tactical takeaways from peers across the industry. Whether you’re building the function or growing within it, this is for you.