The AI-Powered Customer Experience Luncheon
Join Us for an Exclusive Executive Luncheon & Discussion
From Insight to Action: Closing the Execution Gap in AI-Powered Customer Experience
Senior leaders in Sydney are invited to join The Ortus Club and NiCE for an intimate roundtable luncheon at Rockpool Bar & Grill. Over good food and conversation, you'll exchange ideas with peers tackling the same challenge: how to turn customer experience ambition into coordinated, measurable action. An expert moderator will guide the discussion in a closed, confidential setting. Attendance is complimentary and by invitation only.
The Topic
From Insight to Action: Closing the Execution Gap in AI-Powered Customer Experience
Customer experience transformation is no longer defined by platform adoption or isolated AI experimentation. Many organisations already have the building blocks in place – customer data platforms, AI tools, and modern engagement systems. The pieces exist; the difficulty lies in making them work together.
For many CX, digital, operations, and data leaders, the real challenge now is execution: how to consistently turn customer insight into coordinated action across teams, channels, and systems. Too often, CX initiatives remain fragmented, and the gap between knowing what the customer needs and acting on it at scale stays stubbornly wide.
This roundtable brings together leaders responsible for customer experience, transformation, operations, and technology to explore how organisations can move beyond fragmented initiatives toward connected, operationally effective models – where AI, data, and workflows align to deliver measurable business outcomes. The focus is not on technology in isolation, but on how CX is designed and operationalised as an enterprise capability at scale.
Where is the real breakdown between insight and execution in your customer experience today?
How should AI be deployed in CX to move beyond assistive tools and deliver scalable operational outcomes?
What does a truly connected CX operating model look like across front, middle, and back office systems?
The Afternoon
12:00 PM – Arrival of guests
12:30 PM – Welcome address by The Ortus Club
12:35 PM – Short address by NiCE
12:45 PM – Discussion instigated by the moderator and continued by the group
1:15 PM – Discussion brought to a close and guests encouraged to continue networking
Who Should Be in the Room
This luncheon is designed for leaders focused on closing the execution gap in AI-powered customer experience – connecting data, workflows, and teams into a unified operating model that consistently turns insight into coordinated, measurable action at scale.
Job titles may include CCOs, CXOs, CDOs, COOs, CIOs, and Heads of Customer Experience, IT, Customer Operations, Digital Transformation, and Operations, alongside other senior decision-makers.
Confirmed Attendees Include
Chief Operating Officer at Northcott
Head of Performance Management, Operations & Execution at TabCorp
Director, CX and Systems at Shippit
Director or AI Operations at Austrac
Head of Transformation at Austrac
Global Head of Governance, Risk and Assurance, Group IT at Toll Group
Chief Technology Officer at Prezzee
Head of Distribution Analytics at NAB
Head of Privacy, Information and Knowledge Management at Australian Red Cross
How to Join
To request a seat, simply reply to this invitation or let us know you'd like to attend. Once confirmed, you'll receive a calendar invite along with full event details, including venue and arrival information.
The Host
NiCE helps organisations transform customer experience through AI-powered platforms that connect data, workflows, and engagement across the enterprise. Its solutions are built to move CX beyond isolated tools toward connected, operationally effective models that deliver measurable outcomes at scale.
The Organisers
The Ortus Club runs executive knowledge-sharing events worldwide, bringing senior leaders together for curated, off-the-record discussions in a relaxed, peer-to-peer setting.