Join Us for an Exclusive Executive Dinner & Discussion
From Tickets to Outcomes: Operationalising AI Agents in the Modern Internal Service Desk
The Ortus Club and The Host warmly invite senior technology leaders in London to an evening of great food, peer exchange, and meaningful conversation on how AI agents are reshaping the internal service desk. Over dinner at Ormer, London, you'll join a closed-door discussion with fellow leaders navigating the shift from fragmented ticketing systems to outcome-driven, agent-powered service delivery across IT, HR, Finance, and Legal. The format is relaxed, off-the-record, and designed for genuine peer-to-peer exchange — no presentations, no pitches, just candid conversation among people facing the same challenges you are.
The Topic
From Tickets to Outcomes: Operationalising AI Agents in the Modern Internal Service Desk
The era of AI as a passive copilot — suggesting and summarising — is ending. Organisations are rethinking how to operationalise AI agents that can resolve internal tickets end-to-end across IT, HR, Finance, and Legal, replacing legacy ticketing platforms with a single, intelligent front door that delivers outcomes.
The pressure to act is twofold: rising ticket volumes on one side, and increasing security and governance demands on the other. Any agent touching employee or financial data must be auditable, permissioned, and safe by default. Done right, agentic AI doesn't just deflect — it de-risks and de-clutters internal operations.
Yet legacy processes and siloed tools make cross-functional workflows difficult to scale. The successful transition from assistive AI to agentic execution surfaces hard questions about governance, data access, vendor consolidation, and the right operating model to keep humans meaningfully in the loop.
What are the key challenges organisations face when moving from fragmented ticketing systems to end-to-end, agent-driven service delivery across IT, HR, Finance, and Legal?
What strategies are proving most effective in operationalising AI agents while ensuring strong governance, secure data access, and meaningful human oversight?
How will internal service desks evolve as agentic AI matures, and what does the future operating model look like for delivering seamless, cross-functional outcomes?
The Evening
6:30 PM — Arrival of guests and drinks reception
7:00 PM — Welcome and opening address by The Ortus Club
7:10 PM — Short introduction by The Host
7:20 PM — Discussion initiated by the moderator and continued by the group
7:50 PM — Appetisers are served
8:20 PM — Discussion ends, mains are served
9:00 PM — Drinks and networking
Who Should Be in the Room
This dinner is designed for senior technology leaders responsible for transforming internal service delivery through agentic AI — those moving beyond traditional ticket management to enable secure, end-to-end outcomes across functions.
Relevant job titles include Chief Information Officer, Chief Technology Officer, Chief Digital Officer, and Chief Transformation Officer, as well as VP, Head, or Director of IT, IT Operations, or IT Service Management.
Confirmed Attendees Include
Chief Information Officer at Trainline Chief Technology Officer at Octopus Energy VP of Enterprise Technology at Deliveroo VP of Employee Experience at Monzo Head of IT Operations at Gymshark Head of Digital Workplace at Brewdog Director of Enterprise Applications at Bloom & Wild Director of Service Delivery at Gousto Head of Workplace Technology at Trustpilot AVP of Technology Operations at Hargreaves Lansdown
How to Join
Attendance is complimentary and strictly by invitation only. To request a seat, reply to your invitation or get in touch with the organisers directly. Once your place is confirmed, you'll receive a calendar invite along with full event details, venue information, and a list of fellow attendees ahead of the evening.
The Host
Host description to be provided — please share details about the sponsoring company and how their work connects to the topic of agentic AI in internal service delivery.
The Organisers
The Ortus Club runs executive knowledge-sharing events worldwide, bringing senior leaders together for curated, off-the-record discussions in a relaxed, peer-to-peer setting.