Kokoon Future of Work Series: Scaling Teams - How COOs Build and Back Great Teams

​Scaling Teams - How COOs Build and Back Great Teams

​As leaders move up, managing people becomes less about day-to-day oversight and more about designing the right structure, hiring the right talent, and shaping a culture that performs at scale.

​In this episode, we’re speaking with someone who’s been doing exactly that across commercial, operational, and tech-driven teams.

​Guest speaker:
👤 Mathieu Proust, Chief Operating Officer at Checkatrade

​As COO, Mathieu oversees a wide and complex organisation, from strategy to execution. Checkatrade is also investing heavily in AI across its business, including people operations. That makes this the perfect moment to explore how operational leaders are balancing talent and technology to build future-ready teams.

​This session offers a behind-the-scenes look at how COOs think about team design, performance, and scaling with intention.

​What we’ll cover:

• ​A look inside the COO role

• ​The hardest roles to hire for and why

• ​Spotting and attracting top talent

• ​Managing performance indirectly and at scale

• ​Designing onboarding that actually works

• ​Retaining top performers in fast-moving teams

• ​How AI is showing up in people strategy

​Who is this for?

• ​COOs, Chiefs of Staff and Ops teams

• ​Commercial team leads and functional managers

• ​HR and Talent Leaders

• ​Team Managers navigating growth, culture and technology

​Your hosts:

• ​Mandeep Bajwa, veteran People & Org Design leader (WeWork, Stuart, Gett)

• ​Alice Ivanoff, Co-founder of Kokoon