Service Training That Drives Customer Loyalty (Session 2: Deep Dive)

​​🍎 Opus Office Hours is an interactive training session designed to level up your employee development skills.

​This month's topic:
Service Training That Drives Customer Loyalty

​Session 1:
Guest speaker to be announced

​Across the board, guest experience ranks as critical for customer loyalty. But "soft skills" are notoriously hard to train consistently—especially across multiple locations with high turnover.

​This month we're tackling service training. How to onboard, refresh, and reinforce guest experience excellence in a way that sticks beyond week one.

​We'll dig into:
→ The non-negotiables: What must be covered in service onboarding vs. what can wait
→ Refresher training that doesn't feel like a repeat of day one
→ Reinforcement tools that actually get used (not filed away)
→ Balancing digital efficiency with hands-on practice for soft skills
→ Where and how managers and trainers really get involved in service coaching

​✨ New in 2026: Two sessions, same week. Session 1 includes the guest speaker. Session 2 recaps, digs into more examples, and gets hands-on in Opus. Attend one, attend both. Non-Opus customers welcome.

​🖥️ Virtual Studio: We'll be meeting in Butter, our interactive virtual workshop space. Designed for seamless collaboration, Butter allows for easy breakout rooms, live polling, and engaging group work. If you've never used Butter, you can watch a quick tutorial on their guide for participants: https://howto.butter.us/

​🍎 Opus Office Hours is an interactive training session designed to level up your employee development skills. All training leaders are welcome — you don’t have to be an Opus customer!