OTC Talks #13

​Title - Prompting, Fine-Tuning, or Knowledge Grounding? Building Smarter Copilot Apps

​Abstract -

​As AI copilots become part of modern support and business workflows, developers face a common question: should intelligence come from prompting, fine-tuning, or external knowledge systems? In this session, we’ll break down how modern Copilot-style applications actually work, where each technique fits, and the tradeoffs involved in cost, latency, maintainability, and accuracy.

​We’ll also explore practical patterns like knowledge base grounding, skills-based orchestration, and tool calling using real-world support automation examples.

​The session is aimed at developers building AI-powered workflows, extensions, and assistant experiences on modern platforms.