Systems of Action: Data, Decisions and the new Agentic Operating Model

​Enterprises have long relied on systems of record: databases and applications optimized for capturing and reconciling business data as the authoritative source of “what happened”.These human-centric architectures with rigid schemas and batch processes create barriers for agentic AI, which requires perceiving context, reasoning, and taking real-time action.

​This session explores the shift to systems of action, where an intelligence layer augments (rather than replaces) existing systems of record, enriching business objects with agent-generated insights to enable faster, smarter decisions.

​Please only apply for this workshop if you hold a valid GenAI Zürich 2026 ticket. Applications submitted without a valid ticket will be rejected. Don’t have a ticket yet? You can secure yours here.

​All applications are subject to approval by the workshop organizers. If your application is successful, we recommend arriving 10 minutes before the workshop starts to secure your seat. Allocated seats that have not been filled 5 minutes before the workshop start may be released and reallocated to spontaneous participants.