Support Is an Engineering Problem Now — Plain × Sentry

​An evening at Sentry's SF office for support and customer-facing engineers on how agents, MCP, and APIs are changing the work, and how to move faster with them.

​What you'll walk away with

• ​Where agents actually resolve technical issues today, and where they still hand off to a person

• ​How teams are wiring errors, logs, and product data into support through MCP and APIs, so investigations start with context instead of a blank ticket

• ​What the support engineer role looks like once triage is automated, and which skills are worth building now

• ​A short list of things to try in your own stack next week, from people who've already shipped them

​Speakers
Assaf Barnir - Head of Global Support at Sentry
Simon Rohrbach - Co-Founder & CEO at Plain
Rene Green - Support Engineering Manager at Sentry
Jordyn Buettner - Support Engineer at Plain

​Who should attend
Support/customer engineers, technical support leads, solutions and FDEs/forward-deployed engineers, and support leaders with engineering backgrounds.

​Run of show
5:30 — Doors, food & drinks
6:15 — Conversation
6:55 — Audience Q&A
7:10 — Open floor
8:00 — Close