From Zero to production-ready Agents: A Hands-On Agent Core Deep Dive

​In this hands-on workshop, you’ll build a production-ready Customer Support Agent demonstrating the full power of Amazon Bedrock AgentCore. This sophisticated AI system handles complex customer service workflows, integrates with multiple enterprise systems, and scales to serve thousands of customers simultaneously. Through seven progressive labs, you’ll master the complete lifecycle of enterprise AI agent development: creating agent prototypes, implementing persistent memory, connecting to real customer data through AgentCore Gateway, deploying with enterprise-grade observability, and building customer-facing applications. Working with real-world scenarios from an e-commerce company handling hundreds of daily support requests, you’ll gain in-depth knowledge through Jupyter notebook code samples and architectural explanations.

​Please only apply for this workshop if you hold a valid GenAI Zürich 2026 ticket. Applications submitted without a valid ticket will be rejected. Don’t have a ticket yet? You can secure yours here.

​All applications are subject to approval by the workshop organizers. If your application is successful, we recommend arriving 10 minutes before the workshop starts to secure your seat. Allocated seats that have not been filled 5 minutes before the workshop start may be released and reallocated to spontaneous participants.