Systems to Empower Your Pooled CS Team
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About Event
Pooled CS Teams can be tough to do right. Even if the Customer is talking to a different team member each time, they still expect You (collective) to know them and what they need.
Pooled CS Teams need systems that really work. If you can build a system for a Pooled CS Team, your Named CS Team systems seem easy.
But the truth is, the systems for your Named CS Team will greatly benefit from anything you build for Pooled CS Team.
So come join us! Justin Chappell, former VP CX 6sense will share some insights from the system he built for the 6sense Pooled CS Team and we'll discuss how you can apply his lessons to your CS Program.