​Learn how forward-thinking small to medium businesses are using AI to deliver better customer service while doing more with less.

Join us for a luxury afternoon tea at The Savoy to hear real-world experiences, ask your questions and connect with leaders navigating the same challenges.

​This is an exclusive afternoon tea at The Savoy, where CX leaders will share how AI is helping growing businesses handle more, without growing their teams to match.

​Support your CX vision

​Join Zendesk and Premium Plus in London for an exclusive luxury afternoon tea at The Savoy, exploring how AI is transforming customer service for growing businesses.

​Hear how forward thinking businesses are using AI to deliver better customer experiences while doing more with less. We will discuss practical ways to improve efficiency, respond faster and deliver more personalised service, while building the trust, oversight and confidence needed to adopt AI responsibly.

​We will also hear real world experiences from a Zendesk customer, ask your questions and connect with business leaders navigating the same challenges. You will leave with practical ideas to help your own team scale smarter and make AI work safely and effectively in your organisation.

​After the sessions, enjoy drinks, food and informal conversation with other business leaders, Zendesk and Premium Plus.

​Key takeaways:

​•Practical insights on CX and AI for growing businesses

​•A real customer story and lessons learned

​•Ideas for scaling service without simply scaling headcount

​•The opportunity to ask questions and connect with CX experts

​•Networking with a small group of UK business leaders

​When? Thursday, October 22nd, 2026, 13:00-17:30 (drinks from 17:30)
Where? The Savoy, London
Hosted by: Zendesk & Premium Plus

​Agenda of the day

​13:00 PM - Registration & Coffee

​13:30 PM - Welcome & Introduction

​AI & CX for Growing Businesses

​Putting AI to Work: Practical Use Cases & ROI

​Break for Afternoon Tea

​Customer Story & Fireside Chat

​Q&A & Close

​16:30 PM - Drinks & Networking

​Built for CX leaders small-to-medium businesses across the UK and Ireland, whether you're just starting to explore AI in customer service or ready to move from pilot to real deployment.