Voice AI: Shaping the Next Frontier of Customer Interaction
Join Deepgram, frog, part of Capgemini Invent, and strategic partner Pipecat for an evening exploring how Voice AI is shaping the next frontier of customer interaction.
As AI becomes embedded into the way we access services, use software and engage with brands, voice is emerging as a powerful new interface between people and technology. The opportunity goes beyond automating existing customer interactions. It is creating entirely new ways for organisations to design experiences that are more natural, intuitive and intelligent.
Bringing together leaders across enterprise technology, customer experience, AI and engineering, the evening will explore what the shift towards Voice AI means in practice, from designing voice-first experiences and building conversational applications to the realities of enterprise adoption, governance and delivering the technology at scale.
Hear from leaders shaping the future of Voice AI
The evening will feature an informal fireside conversation with:
Kris Efland - VP of Engineering, Deepgram
Kris will bring Deepgram's perspective from the forefront of Voice AI infrastructure and engineering, exploring the technology required to build fast, natural and scalable voice experiences and what the next generation of conversational AI could look like.
Gareth Scrivens - Head of Experience Engineering, frog, part of Capgemini Invent
Gareth will bring the experience and enterprise transformation perspective, exploring how organisations can rethink customer interactions around voice, what it takes to design genuinely voice-first experiences, and how emerging AI capabilities are changing the relationship between people and technology.
Jon Taylor - Customer Engagement Lead at Daily & Core Maintainer of Pipecat
Jon will bring a view from across the voice AI ecosystem, drawing on his experience helping create and maintain Pipecat and working closely with teams building voice agents in production. From startups experimenting at the edge of what’s possible to enterprises deploying at scale, Jon will explore what we’re learning from real-world voice AI, how the technology is evolving, and where the next wave of innovation is likely to take us.
Alongside perspectives from Pipecat, the discussion will bring together the technology, engineering and experience design sides of Voice AI to examine where the market is heading, how customer expectations are evolving, and what organisations need to consider as voice becomes an increasingly important part of the digital experience.
Expect a practical, forward-looking conversation covering the opportunities and challenges of moving from experimentation to real-world Voice AI adoption — followed by audience Q&A.
After the discussion, join us for drinks, canapés and networking with London's AI, technology and customer experience community.
Agenda for the Evening
6.00pm — Guest arrival and welcome drinks
6.30pm — Welcome
6.45pm — Fireside Chat with Kris Efland, Gareth Scrivens & Pipecat, followed by Q&A
7.45pm — Wrap-up
8.00pm — Informal networking, drinks and canapés
9.30pm — Event close
We're keeping attendance intentionally limited to create a highly curated experience, encourage meaningful conversations and provide valuable networking opportunities.
Register early to secure your place.