The Navigator Doesn't Get Out of the Car: What Still Has to Be Human in an AI-Accelerated World w/Jason Giles
The Navigator Doesn't Get Out of the Car: What Still Has to Be Human in an AI-Accelerated World
with Jason Giles, VP of Customer Intelligence at UserTesting
Free virtual webinar from LA UXR Meetup, open to everyone, anywhere
About Talk
AI can now generate designs, synthesize research, write content, build prototypes, spot patterns, and increasingly make recommendations for us. So it's tempting to ask: which of our tasks will AI replace?
Jason Giles argues that's the wrong question. The better one is: what responsibilities can we never give away?
In this talk, Jason makes the case for UX professionals as strategic navigators: people who aren't responsible for producing every artifact, but for setting direction, exercising judgment, understanding context, and making accountable decisions when the stakes are high.
What you'll walk away with:
🧭 A practical framework for deciding what to delegate to AI and what should stay human-led
⚖️ Why judgment, context, and accountability are becoming the core of UX work
🏎️ Why speed alone is no longer a competitive advantage
🛡️ How to make sure that moving faster also means moving in the right direction, safely
Who should attend: UX researchers, designers, product managers, and anyone rethinking their role as AI takes on more of the hands-on work.
When & where:
📅 Wednesday, October 28
🕘 9:00–10:00 AM PST
💻 Online via Zoom (link sent upon registration)
About Jason
Jason Giles leads Customer Intelligence at UserTesting and has spent 20+ years in design, product, and research leadership at Microsoft, AT&T, DIRECTV, and Ticketmaster. He speaks frequently on AI, trust, and the future of customer experience, and is based in Barcelona, Spain.
About LA UXR Meetup
Whether you’re a seasoned researcher, designer, working in tech or just getting started, we’re excited to get to know you and strengthen the UXR community here in LA (and our global community online). Join the LA UXR Meetup on Linkedin and follow-us on Luma to stay informed about upcoming virtual and in-person events. All are welcome!!!