​Please join Women of Customer Success London for their next event: From Customer Insight to Company Action at Cision's beautiful office in Canary Wharf.

​What this event is about

​As Customer Success leaders and professionals, we sit at the intersection of Product, Sales, and the customer - yet often without formal authority to drive change. So how do we ensure customer voices are heard, priorities are aligned, and action actually happens?

​Join us for an honest and practical conversation on influencing internal stakeholders, reducing friction, and building stronger cross-functional partnerships.

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​Agenda:

• ​5:30pm: Arrival & Refreshments

• ​6:00pm-6:45pm: Panel discussion begins:

  • ​Moderator:

    • ​Karen Rawson, Director Product Growth, Cision

  • ​Panelists:

    • ​Vicki Firth Founding CX Lead, Granola

    • ​Danielle Loudon, Enterprise CS Lead, Heidi

    • ​Ghida Ibrahim, VP Product, Sector Alarm

• ​6:45-7:15pm: Workshop

• ​7:15-8:00pm: Networking

​In this session, we’ll explore:

• ​How to get Product and Sales teams to act on customer feedback

• ​Navigating competing priorities without losing momentum

• ​What great internal collaboration really looks like in practice

​We’ll kick off with a panel discussion featuring voices from Customer Success and Product, offering a behind-the-scenes look at how different teams prioritise, make decisions, and collaborate. Then, we’ll shift into a practical framework walkthrough - so you leave not just inspired, but equipped.

​You’ll walk away with:

• ​A simple stakeholder mapping framework to drive alignment

• ​A clear “customer escalation → action” workflow

• ​Internal communication templates that help move things forward

• ​Insight into product prioritisation approaches - and how to better align with them

​Whether you’re managing up, sideways, or across teams, this session is designed to help you turn influence into impact - and make collaboration feel a little less complicated.

​Who this event is for:

​This session is designed for women working in post-sales roles who regularly need to drive outcomes across teams without direct authority.

​You’ll get the most value if you are:

• ​A Customer Success Manager, Lead, or Manager navigating Product and Sales stakeholders

• ​A Senior IC or Team Lead responsible for driving customer outcomes cross-functionally

• ​A Head of / Director in Customer Success or CX looking to improve alignment and execution across teams

• ​Working closely with Product, Sales, RevOps, or Support and feeling the friction of competing priorities

• ​Trying to turn customer insight into actual action inside your organisation

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