ElevenLabs x GenD: Voice AI Agents - The Future of Customer Experience

​How Canadian businesses can deploy human-sounding AI agents for support, sales, scheduling, and operations.

​AI voice agents are quickly becoming one of the most practical ways for businesses to improve customer experience, reduce manual workload, and create new revenue opportunities.

​Join Generation Digital and ElevenLabs during Toronto Tech Week for an executive session on how organisations are deploying AI voice agents across customer support, sales, scheduling, training, and operational workflows — with live examples and a clear path from idea to pilot.

​ElevenLabs recently surpassed $500M ARR, with growth driven by enterprises deploying voice agents across customer support, sales, hiring, and marketing operations. Strategic investors include BlackRock, Wellington, NVIDIA via NVentures, and Santander. Enterprise customers include Salesforce, Deutsche Telekom, KPN, and Santander.

​ElevenLabs Agents deliver natural, human-sounding conversations in 70+ languages, connected to business knowledge bases, APIs, CRMs, support desks, calendars, and telephony systems.

​What you'll learn

​Where AI voice agents are creating the strongest ROI today.

​How voice agents can support contact centres, sales teams, customer operations, and multilingual service.

​What makes an AI voice experience feel natural, secure, and enterprise-ready.

​How to identify the right use case and build a pilot.

​How Generation Digital and ElevenLabs support Canadian organisations from strategy through deployment.

​Format

​Networking lunch, market overview, live demo, use-case discussion, and Q&A.

​Who should attend

​Senior leaders in customer experience, contact centres, AI, digital transformation, operations, sales, support, and technology — particularly in financial services, telecoms, retail, travel, healthcare, and high-volume customer service environments.

​Ideal roles include Chief Customer Officer, VP Customer Experience, VP Contact Centre, Head of AI, Head of Digital Transformation, CIO, CTO, COO, VP Sales, Revenue Operations, and Customer Support leaders.

​About your hosts

​ElevenLabs is the leading AI voice platform, enabling enterprises to build and deploy natural, human-sounding voice agents across customer interactions, sales, support, and operations in 70+ languages.

​Generation Digital is an AI consultancy and ElevenLabs partner helping Canadian and global organisations move from AI ambition to measurable business outcomes. We help teams identify high-value AI voice opportunities, design the right workflows, and support adoption at scale.

We are officially part of Toronto Tech Week, a weeklong citywide collection of events to connect and celebrate the builders. May 25 → May 29, 2026 | torontotechweek.com