Building a Scalable NEMT Business from Day 1
Most NEMT operators don't track their numbers or build tight systems. Ray and Mac did from their first vehicle. They're here to share how it's enabled high margins and fast growth.
Guests: Ray and Mac, founders of The Doctor Ride and One NEMT Host: James, Cofounder, Duet
Join here: https://riverside.com/studio/james-odonnells-studio-dqs6I
Ray and Mac came into NEMT from real estate, looking at an industry where "people built successful businesses without great systems, and we were curious what you could do if those were really dialed in." Two vehicles, 45 five-star reviews, and a profitable private-pay book later, they have answers. We'll cover:
Why private pay from day one Why they skipped the Medicaid grind, what they had to believe about the market, and what private-pay riders are actually buying.
The numbers that matter, and the ones that don't What Ray and Mac look at every week, and what they wish they'd been tracking from trip one.
45 five-star reviews and a 5.0 rating: the actual process Who asks, when in the trip, and how they turn one trip into the next one.
Win/loss analysis on leads How they use One NEMT to figure out why a lead said yes or no, with a specific example of a lost lead that changed how they run the business.
One NEMT + Duet as a stack How One NEMT sits at the top of the funnel, how Duet handles operations underneath, and who the combination is right for.
Audience Q&A