AI and the Future of Contact Center QA
QA Connect Africa brings together contact centre, quality assurance, customer experience, and technology professionals for an industry roundtable exploring how AI is changing the way quality is measured, managed, and improved.
As AI moves deeper into contact centre operations, QA teams are facing new questions around automation, evaluation, agent performance, customer experience, and the role of human judgement.
Join industry professionals for an open conversation on what is changing, what comes next, and what QA teams need to prepare for.
Saturday, 26 September 2026
11:00 AM WAT
Online
What we'll explore
How AI is transforming contact centre quality assurance
The opportunities and challenges of AI-powered QA
What automation means for QA teams and professionals
The evolving role of human judgement in quality
What the future of contact centre QA could look like
Spaces are limited. RSVP to join the conversation.