Content Bytes #16 | Let's talk AI reliability and doc quality
Welcome back! If you asked a chatbot for holiday tips this summer, you know AI can sound sure of itself even when it's guessing. Our first meetup of the season asks why and what tech writers can do about it.
Anna Bogusz from Cisco Splunk brings 14 years of tech writing experience and a real-life case of what happens when product knowledge lives outside the official docs. Expect plenty to chew on during networking.
✍️ TOPIC: Architecting AI Reliability: The Role of High-Quality Documentation
AI assistants are only as good as what they can retrieve. Anna will show how clear, complete docs keep RAG-based products on track, and what happens when engineering teams quietly fill the gaps with separate "AI-only" content. Spoiler: a workaround isn't a strategy. You'll leave with a case for bringing that knowledge back where both users and AI can find it.
📣 SPEAKER
Anna Bogusz
Anna Bogusz is a technical writer with 14 years of experience making complex technology easier to understand. Her background spans technical documentation, UI content, translation, and leading technical writers on software projects. At Cisco Splunk, she plans and delivers documentation for a cloud platform and works with product, engineering, design, architecture, and support teams to improve user journeys. She also explores AI-assisted writing workflows, focusing on clear, consistent content and reliable information for AI agents. Anna is passionate about clarity, simplicity, and helping people find the information they need. Outside of work, she enjoys spending time with her family, hiking, reading, and gardening.
🏢 HOST
Splunk, part of Cisco, helps organizations keep their digital systems secure and reliable. Thanks to the Kraków team for hosting us in their office / space and kicking off our new season with us.
https://careers.cisco.com/global/en/splunk
📋 Registration: Please plan to arrive 15 minutes before the event starts. A valid ID will be required at the door.
📸 Photography notice: We'll be taking photos for our social channels. Prefer not to be in them? Grab a smiley sticker at the entrance or let our photographer know.
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