Architecting the Future: Building the Next Generation of Customer Experience
TOPIC
Architecting the Future: Building the Next Generation of Customer Experience
Today’s CIOs and CTOs are no longer just responsible for efficiency or a company’s bottom line which is revenue, their role goes far beyond that. They are, in fact, architects of the experiences that shape how customers perceive and interact with a business. As technology continues to evolve each day, the question remains: are leaders keeping pace with these changes? While striving to balance innovation, regulation, and security, they must also ensure that progress translates into tangible, measurable outcomes.
A select group of senior technology executives will come together for an evening of meaningful conversation, knowledge sharing, and networking. Participants will explore how to transform digital complexity into a true competitive advantage and discuss ways to build infrastructures that are both high-performing and trusted.
Discussion Points:
How can technology leaders make every digital interaction feel unique and meaningful for customers, even as systems and platforms grow more complex?
What practical approaches help teams adapt quickly without compromising security or compliance?
How can data be used in smarter, simpler ways to uncover opportunities and make everyday work easier?
What changes in mindset and culture are needed for transformation to truly take hold and last?
WHO IS ATTENDING?
Join leaders interested in redefining customer experience through technology—architecting seamless, secure, and AI-powered interactions that drive innovation and lasting business impact. You will be joining peers such as the:
Vice President of IT at HC2 Broadcasting
Sr. Director of Product Growth at Omnicom Media Group
Director, Product Management at Vitech
VP Digital Economy at Moody’s Ratings
Global Head – Digital Alliances at Capgenmini
AGENDA
6:00 PM Arrival of guests
6:30 PM Welcome by The Ortus Club
6:40 PM Short address by Twilio
6:45 PM Discussion instigated by the moderator & continued by the group over dinner
7:45 PM Discussion brought to a close and guests are encouraged to continue networking