Content Bytes #14 | Let's talk AI
During this month meetup, we're asking a question that's hard to ignore right now: what happens to your content when AI is the one reading it?
Urszula Szuberska brings her experience from real training rooms to explore how technical documentation needs to evolve for the AI era — going well beyond "just write clearly" advice. Think: concrete strategies for structuring content that machines can actually work with, without losing the human reader along the way.
Olga Stefaniuk pulls back the curtain on how AI agents operate under the hood: how they browse, retrieve, and digest content. All this to help you stop guessing and start writing.
✍️ TOPICS
Tech writing that can take a question: a trainer’s notes on making docs work with AI
The way customers consume technical documentation has shifted with the rise of AI tools. As chatbots, AI search engines and agents increasingly digest and serve our content, technical writers face a new challenge: structuring documentation to ensure AI systems generate accurate and complete outputs. Drawing from hands-on technical training experience, this talk connects the situations observed in live end-user training sessions to the ways AI now uses documentation. We will search for actionable strategies to help tech writers structure content for machines, while asking a question: how do we balance AI-digestibility with traditional, human-friendly readability? Moving beyond oversimplified 'AI acting as an user' analogies and basic clear-writing principles, this talk focuses on exploring the additional ways of structuring for the AI era.
Feed the Machine: Patterns in How Agents Digest Content
How do AI agents work under the hood? Learn how these independent actors browse the web, read files, and access data from vector stores. We'll also take a look at the latest trends and emerging patterns in the space of agentic development
📣 SPEAKERS
Urszula Szuberska
Urszula brings 9 years of technical writing experience, spanning both product and project documentation in Polish, Spanish, and English, alongside technical translation, and software localization. She also draws on her background as a technical trainer, where she was responsible for planning and delivering hands-on training programs for testers and users in the telecom industry.
Olga Stefaniuk
Senior Developer Advocate at Box, former Frontend Developer, cognitive science graduate, WomenTech Network Leader of the Year Award 2025 Finalist. Now combining coding, community building, and knowledge sharing in Developer Relations. Interested in web accessibility, design, and artificial intelligence.
🏢 HOST & SPONSOR
Pega is The Enterprise Transformation Company™ that helps organizations Build for Change® with enterprise AI decisioning and workflow automation. Many of the world’s most influential businesses rely on our platform to solve their most pressing challenges, from personalizing engagement to automating service to streamlining operations. Since 1983, we’ve built our scalable and flexible architecture to help enterprises meet today’s customer demands while continuously transforming for tomorrow. Pega global numbers: 5500 employees, 3 regional HQs in North America, Europe and Asia Pacific, 250+ global partners, and dozens of culture & technology awards.
Pega Poland team consists of 500 specialists, working in a hybrid or fully remote model. Our modern office is located in Krakow. Here, you can expand your professional career mainly in areas like: Java/Kotlin/Go/, AWS/GCP, DevOps, microservices. Explore more about Pega Poland culture and career opportunities here: https://www.pega.com/about/careers/pega-poland.
📋 Registration: Please plan to arrive 15 minutes before the event starts. A valid ID will be required at the door.
📸 Photography notice: Photos will be taken during the meetup for use on our social media channels. Your presence constitutes consent to being photographed.