Customer-Led Growth: A Practical Framework for Scaling SaaS & AI

​Date: January 21, 2026
Time: 8:30 PM – 9:15 PM (Virtual) (45 Mins)
Led By: Georgiana Laudi, Co-founder & Chief Strategist, Forget The Funnel
Session Manager: Matthew John, Co-founder, Typito.ai

​🧭 About the Session

​What separates high-growth SaaS & AI companies from those that stall? They build for their best customers.

​In this 30-minute walkthrough followed by a 15-minute Q&A, Georgiana Laudi, co-founder of Forget The Funnel, will share their Customer-Led Growth (CLG) Framework — a proven approach to fixing positioning, improving onboarding, reducing churn, and aligning teams around customer value.

​This session is for founders and product leaders who:

• ​Have some level of PMF and paying customers

• ​Want to deepen customer insight to drive decisions

• ​Are scaling but feel something’s broken: churn, messaging, onboarding

• ​Want a more systematic way to build for long-term growth

​⚠️ This session is not suited for early-stage startups without customers.

​🎯 Curation is based on stage and current challenges. Please answer the registration questions to help us tailor the session content.

​🎟 Limited to 50 curated participants.