AI Journal Club ft. Chen Luo (Amazon)
Join Workato's AI Journal Club series—we're bringing together the best AI researchers to share papers and exchange perspectives on how AI research is shaping real world systems.
5:30–6:00 PM: Check-in and registration
6:00–6:15 PM: Welcome to Workato
6:15–6:45 PM: Talk by Chen Luo, Amazon
6:45–7:00 PM: Q&A
7:00–8:00 PM: Networking
Please arrive by 6:00 PM. We politely ask that attendees arrive by this time out of respect for our speaker.
Featured Speaker
Chen Luo is an Applied Scientist at Amazon Search and Shopping. He received his PhD from Rice University. His main research interests are in scalable machine learning with application in information retrieval and Recommendation Systems. He publishes at ML and IR conferences and Journals such as WWW, KDD, SIGIR, and JMLR, and regularly serves as PCs for NeurIPS, ICML, KDD and WWW.
Building a Production Shopping Agent at Scale
Deploying a conversational shopping agent at production scale remains challenging despite rapid advances in large language models. Unlike research prototypes, production systems must satisfy strict requirements on accuracy, latency, reliability, and cost while serving millions of customers. We share our year-long journey of building a production shopping agent at scale and show that combining agentic reasoning with production-aware retrieval, tool orchestration, and system optimization enables a single shopping agent to support product discovery, shopping question answering, and agentic actions under real-world traffic. Our experience shows that LLM-based agents can be reliably operated at Amazon scale and provides practical design principles for industrial search and recommendation systems.
Who Should Attend
AI Researchers and practitioners working at the intersection of AI research and real world systems.
About Workato
Workato is the Enterprise MCP company, providing the connective layer that gives AI agents secure, governed access to enterprise systems and data. Built on a decade of integration expertise spanning 14,000+ applications, Workato's platform enables organizations to move from simple automation to agentic AI that can reason, act, and orchestrate work across the entire business. You can explore Workato's end-to-end capabilities in our developer sandbox here.