Online workshop: Understand customer use cases

​Your production traces show how customers are using your product. Every session is someone trying to get something done. Topics groups those interactions into named patterns so you can identify recurring use cases, understand what customers are doing, and uncover opportunities for product improvement.

​In this session, Chris Munn will show how to use Topics clusters to identify customer use cases from production data and turn those observations into product decisions.

​What you'll learn

• ​How to use Topics clusters to understand customer use cases

• ​How to identify emerging use cases as they appear in production

• ​How to evaluate which product investments are driving adoption

• ​How to use production patterns to prioritize what to build next