oAT Summer School, Session 2: Unlearning People & Customer Success
Every job description you're writing is based on a world that no longer exists.
When AI is doing 40% of the work, the way founders have traditionally thought about hiring, especially for customer success and people & culture, doesn't hold up. These two functions are more intertwined than ever, and the old playbook of hiring for one narrow role at a time is leaving a lot of value on the table.
In this session, oAT Founder Britt Gage and oAT Operator Sara Mathew will make the case for a different model: the generalist operator. Built for the way work actually gets done now.
This one's interactive. Come with a real job description you're trying to fill. Leave with a reframed one.
Built for: Founders hiring their first 5–10 people, operators thinking about team design, and anyone who's looked at a JD recently and thought something feels off about this.
This is Session 2 of the oAT Summer School series. Find the full lineup on our Luma page. We recommend attending them all! 🎒