The rise of Workforce Operations: How modern People Teams are rebuilding the backend, owning HR admin, payroll, IT and more.
As companies scale past 500 employees, you cannot simply add more layers. You must change the way employee support actually works.
Join HR Advisor, Shelby Wolpa, and Jeet Mukerji, Co-Founder and CEO of Kinfolk, in conversation as they unpack the emerging “Workforce Operations” model and how leading teams are restructuring their workflows, tools, and mindset.
In this session, we'll explore:
Why legacy ticketing systems and standalone chatbots haven't solved the problem - and what actually does
How forward-thinking People leaders are redefining their team's scope to include IT and operations
What it takes to move from manual coordination to autonomous execution without losing the human touch
The tools, structures, and mindset shifts that separate high-performing Workforce Ops teams from the rest
Where AI fits into this picture and where it doesn't
Whether you're a Head of People Ops at a 500+ person company wondering why everything still feels reactive, or a CHRO thinking about how to position your team for the next stage of growth, this conversation is for you.
Who should attend: People Ops leaders, HR Directors, CHROs, and anyone responsible for employee experience and operations at a scaling company.
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Speakers
Shelby Wolpa is an HR Advisor to Series A–C startups and former people leader at Palantir, Instacart, One Medical, and InVision. She built and led people teams through hypergrowth, scaling organizations from 100 to 1,000+ employees globally.
Jeet Mukerji is the Co-founder and CEO of Kinfolk. Previously, he led the AI team as the Lead Product Manager at Beamery, where he helped scale the platform from Series A to Series C and worked with enterprise customers including Amazon. He brings deep experience building and operationalizing AI products for HR.
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About Kinfolk
Most employee support tools were built for IT. Kinfolk was built for HR. It's an AI platform that runs People Operations natively in Slack and Teams — handling onboarding, job changes, letter generation, and internal support, with deep HRIS integrations and HR-grade data controls. For People teams that need to do more without growing headcount.
About Shelby Wolpa Consulting
Shelby Wolpa Consulting advises high-growth startups on building scalable, people-first foundations. Shelby partners with CEOs and People leaders on org design, people strategy, and operational excellence to help teams build high-performing, distributed workforces and avoid costly mistakes.