How to Build Strategic & Responsive Support Teams
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Support teams are often the unsung heroes of SaaS Tech. They are first in line with the customer, and how they resolve customer issues is critical. But they are also a fountain of information and can provide insights on what's working/ or not.
Support is often characterized as the "reactive" team. But a better word might be "responsive". And in fact, Support can be incredibly STRATEGIC.
Come join me and Marilyn Lin, a former Salesforce Product Manager turned Global Support Strategy & Operations leader— by the end of this discussion, you might think differently about How you Build your Strategic & Responsive Support Teams!