Embedding sustainability into CX: From internal initiatives to establishing new value
Sustainability impacts every aspect of business, transforming how companies create and deliver value, products, services and experiences, to their customers. We're excited to extend an invitation to our upcoming webinar focused on exploring how you can make corporate sustainability agendas resonate with customers to enhance customer experience.
Consumers and customers increasingly expect companies to act out. In a world where companies must continuously do more for the planet and people in the value chain, it’s important that we are able to make efforts viable for businesses.
Join us to explore how to integrate sustainability into customer journeys in a transparent and engaging way, avoiding greenwashing.
This is what we'll be covering:
- Transparency in Sustainability: Nudging customers for better choices
- Crafting Compelling Customer Value Propositions around sustainability initiatives
- Global Trailblazers: Examples from forerunners
- Bridging the Gap: Integrating Sustainability and commercial strategies
Who Should Attend?
This webinar is tailored for marketing and CX professional and design leaders.
WHEN: Tuesday 7.3.2024 15-15.45 pm
WHERE: Zoom
The webinar will be hosted by our Service design team lead Emma-Sofie Kukkonen and Group CEO Mia Folkesson.
About Impaktly
Impaktly is a consultancy that helps clients shape and accelerate sustainability transformations.
Our advisors are experts in their field of environmental and social sustainability, business strategy and transformation, service design and data & technology.
We leverage our expertise to support our clients embed sustainability at scale across the organization to increase business resilience and unlock new business opportunities.