Your support stack is working. That might be the problem.
Sisense had a support operation most teams would envy. Hundreds of engineers. Global coverage. 300K+ tickets.
Then they changed everything underneath it.
Not because it was failing. Because they spotted something most teams don't catch until it's too late.
Shlomi Dagan and Nadav Tovias will share what they saw, what they did, and what they learned – on May 19th.
We could tell you more here. But that would defeat the purpose.
You'll walk away with:
The signal that started the whole conversation.
Why they touched the one system every support leader is afraid to move.
What a 300K-ticket migration actually looks like in practice.
Where AI earned its place – and where it didn't.
One question to ask about your own stack this week.
Don't wait up, register now and we'll see you there!