Builders of Voice AI #1: Conversation Design for Voice AI — Patterns, Pitfalls & Production Best Practices

​In this episode of Builders of Voice AI, Mai Medhat, CEO of Tuner sits down with Michael Sujith, Founder and CEO of Wec.ai; a voice AI agency building and deploying production voice agents for enterprises across the US and UK. Wec handles real-world use cases end-to-end: inbound and outbound calls, customer service automation, bookings, and live escalation, agents that don't just demo well, but hold up at scale.

​Michael is one of the most experienced practitioners in the space when it comes to shipping voice agents that actually convert.

​What we'll cover:

​→ What conversation design actually is — and what it's not
→ The patterns that reliably lift completion and conversion rates
→ How to design for the moments your agent doesn't understand
→ Fallbacks, interruption handling, persona — what moves the needle and what's theater
→ How to keep conversation quality stable as your prompts and models change
→ How to measure ROI from a voice AI deployment
→ Which industries are ready for Voice AI right now — and which aren't
→ If a company wants to add voice agents: where to start and what to prepare

​Who it's for: Voice AI engineers, founders, and PMs building or scaling production voice agents, and enterprise teams evaluating whether Voice AI is the right move for their business.

​Register to join live or get the replay.