Demystifying AI in CX
Demystifying AI in CX
Thursday, July 30, 2026 · 5:00 PM – 7:30 PM
4733 Chabot Drive, Suite 175, Pleasanton, CA 94588
Most CX teams are drowning in AI hype and short on a working blueprint. This session flips that: it’s a hands-on lab where you’ll actually build the framework for an AI-driven customer success and experience infrastructure — end to end, not just talk about it.
We’ll work through four core disciplines live:
Discover — the gap between what a customer buys (the feature, the contract line) and what they actually value (the outcome). You’ll leave with a method for finding that gap in your own accounts.
Delight — how to engineer an experience layer with AI that makes customers feel understood, not automated at — turning support and CS interactions into retention moments.
Realize — how to instrument and prove Time-to-Value, TCO, and ROI so “success” isn’t a feeling, it’s a number your customer’s CFO believes.
Retain — how the first three connect into a system: an AI-powered infrastructure that continuously senses risk, surfaces value, and compounds retention instead of reacting to churn after the fact.
Come ready to work — bring a real account or use case. You’ll leave with a practical, applicable framework (not just slides), live demos of the tools making this possible, and a peer network of practitioners building the same thing in parallel.
Whether you’re just starting your AI journey or already deploying at scale, this is built to be worked through, not watched.
THE SPEAKERS
Chandan Maruti: Twig CEO - Autonomous AI Agents
Sanjeev Angadi: B2B Global enterprise leader - Tech Support & Strategy Leader | Customer Success Champion | Data-Driven Operations Executive
THE COMMUNITY
About East Bay Founders
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