The Engine Behind Fintech Payments: A Deep Dive into Payment Operations

​The Engine Behind Fintech Payments: A Deep Dive into Payment Operations

​What does it really take to keep digital payments running at scale? Behind every seamless transaction is a complex system of operations, governance, and continuous optimization and this session takes you inside it.

​Join us for a conversation on Payment Operations with Halima Mijindadi, Divisional Head, Core Operations at Interswitch Group, a Digital Payments Operations and Fintech Transformation Leader with two decades of experience building and scaling the operational systems behind digital financial services across Africa. She'll be joined by Glory Fidelis, Program Manager at ProductDive.

​We'll explore:

• ​Why Payment Operations is not a back-office function, but a driver of competitive advantage

• ​How operational systems are built and governed to support millions of daily transactions

• ​The role of process re-engineering, automation, and Lean Six Sigma in driving efficiency

• ​Lessons from two decades at the intersection of technology, compliance, and service delivery

• ​What it takes to lead operations strategically in a fast-scaling fintech ecosystem

​Whether you work in product, operations, fintech, or you're simply curious about what happens behind the scenes of digital payments, this session will give you practical insight into the engine that keeps it all running.

Date: Thursday, September 10th, 2026
Time: 6 PM (WAT)