​AI experimentation is underway. The next challenge is turning it into meaningful change across the business.

​Join DKM Ecosystem, Aircall, Fin and Make for an evening with business and technology innovators in the heart of Singapore’s CBD. Explore how AI agents and automation can work together to reshape customer experiences, operations and growth, then continue the conversation over dinner and drinks.

​Why Join?

• ​Great food, free-flow drinks and spectacular views. Enjoy Mediterranean-inspired dining with the Marina Bay Sands night skyline as your backdrop—a setting worth stepping away from your desk for.

• ​Good company, real conversation. Connect with fellow business and technology innovators in a relaxed setting, with time to exchange ideas and get to know the people behind them.

• ​Practical ideas for your next AI move. Discover industry use cases with DKM, Aircall, Fin and Make, and gain fresh perspectives on where AI could make a meaningful difference in your business.

​The Evening Agenda

​5:00–5:30 PM
Arrival, Welcome Drinks & New Connections

​Ease into the evening with welcome drinks and meet fellow innovators shaping their organisations’ AI journeys.

​5:30–5:35 PM
Welcome & Opening Remarks
Dr Koh Kee Lee · CEO, DKM Ecosystem

​5:35–5:50 PM
From Customer Request to Business Outcome: AI Transformation Across Industries
Desmond Chin · Head of Solution, DKM Ecosystem

​AI transformation starts with rethinking how work gets done. When customer requests move across teams and disconnected systems, adding AI to a single task can still leave the wider process fragmented and dependent on manual follow-up.

​Through selected industry use cases, Desmond will explore how Aircall, Fin and Make can connect customer interactions, AI-assisted decisions and automated actions. He will highlight where human judgment remains essential and how businesses can identify which workflows to transform first to improve efficiency, customer experience and growth.

​5:50–6:00 PM
Context That Travels: Why AI Transformation Stalls Between Channels
Rehan Wickremeratne · APAC Partnerships Lead, Aircall

​AI transformation stalls when customer context gets lost between channels, teams and systems. Voice makes this especially visible: customers often call when something matters, yet their conversations remain disconnected from the wider customer journey.

​Rehan will explore what changes when voice becomes AI-native: how voice agents can resolve requests without escalation, how full context carries into human handovers, and how conversation data can trigger actions across connected systems.

​6:00–6:10 PM
From Black Box to Glass Box: What It Takes to Govern AI at Scale
Bart Beentjes · Account Executive in APAC, Make

​AI agents are easy to switch on and hard to see once they’re running. The real risk isn’t the model; it’s what happens when an AI agent fails quietly at 2 am with no one watching.

​Bart will look at what changes when AI agents move from one team’s experiment to something running across finance, ops and customer-facing systems, where visibility, audit trails and the ability to swap models without rebuilding become the difference between a pilot and something the business can actually trust.

​6:10–6:20 PM
From Cost-Cutting to Perfect Experiences: What AI Customer Agents Are Becoming
Keith Chan · Head of APAC Partnerships, Fin

​Most companies still treat AI as a cost lever—a way to deflect tickets and reduce support costs. But the real opportunity is bigger: AI that delivers genuinely better customer experiences while freeing humans to do higher-value work.

​Drawing on real deployment data across service, sales and ecommerce, Keith will explore what separates AI that simply deflects tickets from AI that transforms customer experiences—and what this shift means for how businesses in APAC build, partner and structure their teams.

​6:20–6:40 PM
Innovators’ Q&A & Closing Reflections

​Bring your toughest AI questions to the speakers from DKM, Aircall, Fin and Make, and discuss how the evening’s insights could apply to your business.

​6:40–9:00 PM
Dinner, Drinks & Skyline Conversations

​Enjoy a buffet dinner and free-flow drinks against the Marina Bay Sands night skyline. Continue the conversation with fellow innovators and meet the Aircall, Fin and Make teams to explore their solutions.

​Who Should Attend?

​C-suite executives, VPs and senior innovators driving business transformation, technology, operations, customer experience or growth at mid-sized and large enterprises.

​We welcome innovators from financial services, professional services, software and IT, logistics, manufacturing, energy and ecommerce.

​Request to Join

​Spaces are limited. All registrations are subject to approval. You’ll receive an email confirming your registration status within 3-5 business days.