Replicant Resolve

​Agenda

​Personal, Predictable, Effortless: The AI-First Contact Centre Vision

​Most contact centres face long wait times, high costs, and dissatisfied customers. Replicant offers a new way forward: AI agents that sound natural, handle the majority of calls instantly, and free people to focus on the conversations where human connection matters most.

​In this session, you’ll learn:

• ​How Fanatics achieved 40% containment with agentic AI in just four weeks

• ​How to harness your data to drive continual improvements in AI agent performance

• ​Practical first steps to begin your AI journey

​Builder Lab: Co-Create an AI Agent

​Roll up your sleeves for this hands-on session, where you’ll help shape the personality and skills of a high-performing AI agent. Then watch as Replicant brings it to life, building and showcasing it live — so you can see exactly how quickly an AI agent can move from concept to action.

​Panel: From Pilots to Production

​Only 5% of AI pilots scale to enterprise-wide deployments, but what separates the 5% that succeed from the 95% that fail? 

​In this panel, hear from Sam Ferrar - Head of Contact Centre Technology at RAC on how they scaled Replicant to transform roadside service, and more broadly from Deliveroo’s Director of Procurement - Rob Turner on the key factors buyers consider before adopting new technology. Moderated by Replicant CEO, Gadi Shamia.

​Lunch & Networking

​Grab a bite to eat and connect with other contact centre leaders.