Scaling Customer Success Without Losing Impact
Practical insights into running effective, low-touch CS programs at scale
Modern Customer Success is evolving fast.
More customers. More data. More pressure to deliver impact — without scaling headcount.
Join Women of Customer Success, proudly sponsored by Dovetail, for an in-person evening exploring how leading CS teams are designing scalable customer experiences without losing empathy, insight, or impact.
This is not a product session.This is real-world learning from people doing the work.
Why Attend
You’ll walk away with practical ideas you can apply immediately, including:
✔ What “low-touch” actually looks like in mature CS organisations
✔ How to scale programs without losing customer trust
✔ Where human touch still matters most
✔ How insight — not headcount — becomes the real scaling constraint
✔ The skills modern CS teams (and leaders) need in 2026
Whether you manage 40 customers or 400, this session is designed to help you think differently about scale.
Who Should Attend
Customer Success Managers
CS Leaders & Heads of CS
Account Managers working across the customer lifecycle
Women transitioning into Customer Success
Anyone designing 1:Many or program-led customer experiences
Event Format
Arrival & Networking
Connect with peers across the Sydney CS community.
Fireside Chat & Interactive Session
Hear from Customer Success leaders and Dovetail on how modern CS teams are scaling through programs, insight, and intentional design.
Join a hands-on, small-group session to explore practical approaches to low-touch and program-led Customer Success — with ideas you can apply straight away.
About Women of Customer Success
Women of Customer Success is a global community supporting women to grow, lead, and shape the future of Customer Success through connection, learning, and shared experience.
Sponsored by Dovetail
Dovetail helps teams turn customer feedback into actionable insight — helping organisations build better products and better customer experiences.
Secure Your Spot
Capacity is limited. Register now to join the conversation shaping the future of Customer Success.