Travel and Hospitality Leaders' Dinner
Join Us for an Exclusive Executive Dinner & Discussion
Travel and Hospitality Leaders' Dinner Roundtable
The Ortus Club, alongside Tredence, warmly invites you to an exclusive executive dinner bringing together senior data, AI, marketing, and customer experience leaders from the travel and hospitality industry for an evening of meaningful conversation over exceptional food and wine. Expect candid peer exchange, fresh perspectives, and the kind of off-the-record discussion that only happens when the right people are in the room.
The Topic
The Personalization Gap: Why AI Strategies Still Fall Short
The travel and hospitality industry is awash in data — every booking, every stay, every interaction generates a rich trail of guest signals. Yet for all that information, many organisations are still struggling to translate it into experiences that feel genuinely personal. The promise of AI-driven personalisation has been made many times over, but the gap between ambition and reality remains stubbornly wide.
Why do so many AI-driven personalisation efforts fall short? Too often, the answer lies not in the models themselves but in the foundations beneath them: fragmented data spread across disconnected systems, recommendation engines that default to the generic, and strategies that mistake activity for impact. Moving from broad-brush suggestions to truly predictive, individualised guest journeys requires more than better algorithms — it demands a rethink of how data is unified, governed, and put to work.
This roundtable will take a critical look at what it really takes to close the personalisation gap. Together, we'll explore the challenges of fragmented data, the limitations of today's AI models, and the strategies needed to unlock the full potential of your data assets.
Why do so many AI-driven personalisation initiatives stall before delivering individualised guest experiences?
How can travel and hospitality organisations unify fragmented data to power truly predictive, individualised journeys?
What separates organisations getting real value from AI personalisation from those still stuck with generic recommendations?
The Evening
5:30 PM — Arrival of guests and drinks reception
6:00 PM — Welcome and opening address by The Ortus Club
6:05 PM — Short introduction by Tredence
6:10 PM — Discussion instigated by the moderator and continued by the group over dinner
8:00 PM — Discussion brought to a close; guests are encouraged to stay and continue networking
Who Should Be in the Room
This dinner is designed for senior leaders interested in moving beyond generic AI recommendations to build truly predictive, individualised guest journeys — by unifying fragmented data and unlocking the full personalisation potential of their data assets.
Job titles may include Chief Marketing Officer, Chief Revenue Officer, Chief Data Officer, and Chief Operating Officer, as well as SVPs, VPs, and Global Directors of Data Engineering, Data Architecture, AI/ML Engineering, MLOps / AI Platform, and Analytics & Business Intelligence, alongside other senior decision-makers in the travel and hospitality space.
Confirmed Attendees Include
VP of Data & Analytics at Red Lion Hotels
VP of Marketing at Outrigger Hospitality Group
VP of Customer Experience at Drury Hotels
AVP of Data Engineering at Sonesta International Hotels
AVP of Digital & Loyalty at Cobblestone Hotels
Director of AI & Machine Learning at Pacifica Hotels
Director of Guest Personalisation at Graduate Hotels
Assistant Director of Analytics & BI at Bluegreen Vacations
Assistant Director of Data Architecture at Great Wolf Resorts
General Manager, Digital Strategy at Crescent Hotels & Resorts
Head of Data Platform at Davidson Hospitality Group
Head of CRM & Personalisation at Springboard Hospitality
How to Join
Seats at this dinner are limited and offered on an invitation-only basis. To request your place, simply reply to your invitation or register your interest, and our team will be in touch to confirm. Once your seat is secured, you'll receive a calendar invitation along with full event details, including the venue and any final agenda updates, in the lead-up to the evening.
The Host
Tredence is a global data science and AI solutions provider that helps organisations turn data into measurable business outcomes. With deep expertise spanning data engineering, machine learning, and analytics, Tredence partners with travel and hospitality leaders to bridge the gap between fragmented data and the personalised, predictive guest experiences that drive loyalty and growth.
The Organisers
The Ortus Club runs executive knowledge-sharing events worldwide, bringing senior leaders together for curated, off-the-record discussions in a relaxed, peer-to-peer setting.