​After the electric energy of our last Success Lab in partnership with Canva in London, we’re bringing that spark across the shore to Australia this November, with a half-day, executive-level event in Sydney.

​Ticket includes:

• ​3 x High-Impact Sessions

• ​Networking opportunities

• ​Refreshments provided

• ​Access to senior CS leaders from some of the world's most impressive tech companies.

​Event Agenda

​4:00 PM: Doors Open & Welcome Drinks Get settled and enjoy a warm welcome from Women of Customer Success and Canva.

​4:30 PM: Welcome Address from Women of CS & Canva

​4:35 PM: Fireside Chat: Redefining Value Realisation
An intimate conversation unpacking what value really means in today’s enterprise CS landscape, beyond renewal metrics. Hear from how women leaders are driving strategic impact, influencing roadmaps, and owning long-term customer value.

​5:15 PM: Panel Discussion: The State of CS & The Role of AI
Learn how to leverage AI to scale while strategically balancing high-tech with high-touch.

​Guest speakers:

• ​Alison Angelos, RVP Customer Success ANZ, Salesforce

• ​Catherine Ballantyne, APAC Director Customer Success, GitLab

• ​Natalie Barrett, VP Customer Success & Experience - APAC, Dynatrace

​5:45 PM: Light Dinner and Networking
An opportunity to connect with peers and discuss takeaways over a light dinner.

​6:45 PM: Workshop: Level Up Your Career – Goal Setting with AI
A hands-on session with a special guest speaker, helping attendees reflect, reset, and refocus on personal and professional growth. Learn how to use AI tools (including Canva features) for accountability, inspiration, and building a high-impact career vision for 2026.

​7:30 PM: Event Concludes

​Why this event matters?

• ​Master Value: Gain real-world strategies for communicating value beyond standard renewal metrics.

• ​Harness AI: Understand how to strategically balance automation with human empathy to scale effectively.

• ​Career Acceleration: Walk away with a personalised, actionable plan to kickstart your 2026 growth with intention and confidence.

• ​Networking: Connect with an impressive group of like-minded women working in post-sales at Sydney's top tech companies.

​Who this event is for:

​Women working in post-sales - from Individual Contributor (IC) to senior Leader. We’ll have content relevant for all stages, whether you are in Customer Success, Customer Experience, Support, Onboarding, Account Management, Implementation, or Consulting.

​What you'll learn:

• ​Tactics to showcase value across the customer lifecycle and prove long-term impact beyond renewal metrics.

• ​First-hand insights from CS leaders on balancing high-tech (AI) with high-touch (Empathy) in evolving workflows.

• ​A personalised, actionable career growth plan by leveraging AI tools for goal-setting and self-accountability.

• ​Proven strategies from a Director at a global creative software enterprise on influencing product and leading strategic outcomes.

• ​Direct, real-world experience from leaders at three high-growth tech powerhouses on navigating the future role of the CSM.

​Who are Women of Customer Success?

​We are the leading global community for the best and brightest women in post-sales roles and leadership.

​We connect, educate, and empower women in post-sales to thrive within their industry and lead the way forward. Through a supportive network, curated global events, and focused leadership development, we are committed to increasing the number of women shaping the future of all industries.

​We've welcomed some of the industry's most impressive female leaders from companies like Stripe, Slack, Salesforce, GitHub, and LinkedIn to the stage to share their stories and viewpoints. We are forever committed to amplifying the voices of female trailblazers in post-sales.

​To learn more about our programs and community, visit our website.