Great Tech, Bad Rollout: What Went Wrong (And How to Fix It)
You launched the system. But no one’s using it.
Or worse. They’re avoiding it.
IT modernization efforts often invest millions in new platforms, but overlook the most unpredictable variable in any transformation: people.
This free, virtual session is designed for leaders navigating tech-driven change: CIOs, program managers, transformation leads, internal change agents, and the consultancies that support them. If you've ever rolled out a successful system that didn't really stick, you’ll want to join us.
Key Takeaways
You’ll walk away with a clear, real-world perspective on:
Why tech-first rollouts fail, even when the system works
What it looks like to implement change with a people-first approach
How to lead change when you're not the only decision-maker
What most “communications and training” plans miss
How to spot people-related risks before they get expensive
We’ll also walk through a behind-the-scenes case study from a federal agency that launched a million-dollar case management system used by thousands, and how CMGT was brought in before go-live to get everyone ready.
You’ll leave with practical strategies and a better understanding of what real change management looks like, a critical business function that drives adoption and impact.
About the Speaker
Angie Sanders is the Founder and CEO of CMGT, a change management consultancy focused on helping organizations successfully navigate IT modernization initiatives.
With advanced credentials (MA, Prosci, PMP, CSM, SSM) and over two decades of experience, Angie has led adoption strategies for both federal and private sector clients. Her work spans the U.S. Courts, the U.S. Merit Systems Protection Board, Dell, Wells Fargo, and Merck, where she guided change management for a transformation impacting 70,000 employees.
What sets Angie apart is her ability to combine leadership and execution. She calls herself a “lanager”, a leader-manager hybrid who gets results without fanfare.