​A private dinner and drinks for support leaders in identity and access management.

​Supporting IAM products comes with a uniquely complex set of challenges. A single customer issue may require teams to investigate OAuth flows, logs, configurations, documentation, code, and customer environments, often before escalating the case to engineering.

​Join a small group of support leaders from across the identity space for dinner and drinks, along with a candid conversation about how technical support organizations are approaching their most difficult customer issues.

​Together, we’ll explore:

• ​How can support teams resolve more complex cases without relying as heavily on engineering?

• ​What makes OAuth and identity-related issues particularly difficult to investigate?

• ​How can teams reduce resolution times without sacrificing technical accuracy?

• ​Where can AI meaningfully improve technical support and where does it fall short?

• ​How can support leaders scale knowledge across their organizations?

​This will be a relaxed, peer-driven conversation, not a formal presentation. Come enjoy dinner and drinks, connect with fellow support leaders, and share what’s working, what remains challenging, and how you see technical support evolving.

​Dinner and drinks will be hosted by Danielle Dominguez and the Decimal AI team.