Context is king: Building grounded AI support agents

​AI agents can unlock a new era of customer support, combining efficiency with personalization. But without the right context, they risk producing unreliable answers and losing customer trust.

In this workshop, Marcus Storm-Mollard, co-founder & CEO of Clarm (YC X25), will share how Clarm is building zero-hallucination deep research agents for high-trust industries like finance, law, and healthcare. We’ll explore how better context windows and grounded search can reshape customer support and help teams operate with reliability, accuracy, and scale.

You’ll learn:

• How startups and enterprises are using context-rich agents to improve CX, reduce alignment meetings, and resolve customer issues faster
• Strategies for integrating AI support into compliance-heavy environments without sacrificing trust
• How AI-native agents will reshape operating models for high-growth startups

We’ll close with a live Q&A with Marcus, diving into the lessons from Clarm’s journey and the future of AI-native customer support.

Perfect for: Support leaders, operations teams, and founders exploring how to scale support with AI while maintaining accuracy and trust.

Featured speakers: Marcus Storm-Mollard, (CEO & co-founder @ Clarm), Marie Schneegans (CEO and co-founder @ 14.ai) and Maya Czeneszew (Founding Engineer @ 14.ai)