Storytelling in Service Design Study Group - Guest speaker: Andy Polaine
Andy Polaine is our guest speaker for the online study group event in October.
Join us for an engaging conversation with Andy and fellow service designers!
Topic
Great services die in silence until someone tells the right story
Overview
A great idea goes nowhere if nobody understands it and services do not get built if stakeholders are not on board.
The biggest slice of service design work is organisational change.
Finding the right story and pitch to get stakeholders aligned is just as essential as all the classic service design methods.
In this study group, Andy will present some fundamentals about storytelling and service design, several methods that are easy to immediately apply to your everyday work, followed by a Q&A session with participants.
Event details
Date: Friday, October 23
Time: 10 am to 10:30 am (EDT) | 4 to 4.30 pm (CEST) | Time zone converter
Location: Online event
Note: The event will not be recorded.
Agenda
Presentation by Andy - 15 minutes
Q&A with Andy - 15 minutes
Note: After registration, the Zoom link will be shared with participants.
About the guest speaker
Dr. Andy Polaine is a design leadership coach, educator, and writer who helps clients build and grow their own design and innovation capability, transform their organisations and themselves.
For several years he worked at Fjord where he was global Group Design Director of Client Evolution. Previously Andy was Fjord’s APAC Regional Design Director, based in Sydney, Australia.
Andy has been involved in interaction design since the early 90s and was co-founder of the award-winning new media group, Antirom, in London. He was a creative producer at Razorfish, UK and later Interactive Director at Animal Logic, Sydney. Andy was Senior Lecturer and Head of the School of Media Arts at The University of New South Wales, Sydney before moving to Germany and holds a PhD from the University of Technology, Sydney in which he examined the relationship between play and interactivity and he teaches on the MA Service Design at the Hochschule Luzern, Switzerland.
He has had a long career as an academic and independent consultant with nearly three decades of experience in design and innovation with clients across a range of industries, including financial services, public services, life sciences, telecommunications, automotive, media, design and education.
He has written over 160 articles and papers and co-authored the Rosenfeld Media book, Service Design: From Insight to Implementation. Andy is a regular keynote speaker at conferences and events and can be found online at polaine.com, @apolaine on Mastodon, on Twitter as @apolaine and also on LinkedIn.
He writes a popular newsletter called Doctor’s Note, hosts the Power of Ten podcast, and shares his design leadership tips on his YouTube channel. If you have any questions before our meet-up, please feel free to send them to arun.martin@gmail.com.
About the Storytelling in Service Design study group
Storytelling for Service Designers is a free online study group for service designers who believe that how you tell the story matters as much as the work itself.
Here's how the group works:
✦ Online 30 minute events held once a quarter on a Thursday morning (10 am EST)
✦ 15 minutes with a guest speaker (service designer / leader) sharing their real storytelling experiences
✦ 15 minutes of Q/A
These events will not be recorded. No recordings mean the conversation stays candid and real.
This group is for everyone - whether you are just starting in service design or leading a practice. If you have ever struggled to make your work land with the people in the room, this group is for you.
👉 You can subscribe here. It's free and goes straight to your inbox: https://lnkd.in/eiZegJK7
We value your attendance!