AI Agents at Work: Automating Lead Management, Customer Support & Reporting
Research that takes a whole afternoon. A slide deck that eats up your weekend. A spreadsheet you don't know how to start analysing. AI tools can now do much of this work in minutes, but only if you know how to use them well.
In this practical, hands-on masterclass, you'll learn how to use AI assistants as a real productivity partner. You'll gather and summarise research quickly, turn your findings into polished presentations, and analyse data without writing complex formulas or code. You'll also learn how to write prompts that get useful results, how to check AI output for accuracy, and how to build these tools into your everyday workflow.
What you'll learn
How to write effective prompts that get clear, accurate and useful results
How to use AI for research: finding sources, summarising long documents and pulling out key insights
How to go from rough notes to a structured, professional presentation in minutes
How to analyse spreadsheets and datasets with AI to spot trends, build charts and generate summaries
How to fact-check and verify AI output so you can trust what you share
Practical workflows you can use at work, school or in your business straight away
Who should attend
Students who want to research, write and present more efficiently
Professionals who spend hours on reports, decks and data
Entrepreneurs and small business owners looking to do more with less
Anyone curious about using AI productively, no technical background required
What to bring: A laptop and a free account on an AI assistant (e.g. Claude or ChatGPT). You don't need any coding or data experience.