[Live Webinar] Voice Agents in Indian BFSI: What to Know Before You Deploy

​Voice agents are moving fast in Indian BFSI. From collections and renewals to customer onboarding and lead qualification, many use cases are emerging. The ROI is becoming tangible. But for every team that has shipped successfully, there are many more stuck in pilots, navigating challenges nobody warned them about.

​This time, we speak with Vijay Rajagopal, Head of BFSI and Fintech Go-to-Market at AWS India, someone who has spent over two decades across ICICI Bank, PayPal, Zolve, and now AWS, working at the intersection of financial services and technology. He brings a rare vantage point, seeing how enterprise deployments in Indian BFSI play out, understanding what boards are asking, what CFOs are worried about, and where teams are getting it wrong.

​In this session, Sneha Roy, Co-founder and COO at Murf AI, interviews Vijay in a 30-minute live conversation followed by 15 minutes of audience Q&A.

​What we will cover:

• ​The voice agent use cases gaining real traction in Indian BFSI

• ​Where teams are getting stuck, and what the ones that succeed do differently

• ​Compliance, governance, and what responsible deployment actually looks like

• ​The scale of the India opportunity, and how to approach it from day one

​Come with your questions about deploying voice agents in regulated industries.

​About the speakers

​Vijay Rajagopal

​Vijay Rajagopal has strong leadership experience of >21 years in the Banking Financial Services, Insurance (BFSI) and Fintech space. Vijay's expertise is across Strategy, Business development, Enterprise sales, Partnerships, Operations and Finance. He currently heads GTM for AWS BFSI and Fintech where he bridges technology partners with customers across banks, insurers, NBFCs, and capital market firms. He was the head of Amazon Pay’s payments business at merchants and led pan India business expansion across enterprises for UPI, Wallet, Buy Now Pay Later and Credit card products. He was the head of Strategy and Operations at PayPal India. He was the Founding Leader and National Head at Zeta. He was also the Director of fintech strategy at Quess Corp and the COO and Founding Leader at Zolve. He has also served as a Director on the Boards of 5 companies. He has an MBA from Indian Institute of Management Ahmedabad, Engg. degree as batch topper from BITS, Pilani and is a Chartered Financial Analyst from CFA Institute (Virginia, USA). He is also an AWS Certified GenAI and AgenticAI practitioner.

​Sneha Roy

​Sneha Roy is Co-founder and COO at Murf AI, where she leads operations, go-to-market, and global growth. A serial entrepreneur and IIT Kharagpur alumna, she has spent over fifteen years across FMCG, e-commerce, and deep technology. She co-founded Murf in 2020 and has grown it into a voice infrastructure platform with over 10 million registered users and Fortune 500 companies as customers, now powering real-time, multilingual voice agents for enterprises.